Thank you for shopping with Janelle Voyages! We strive to deliver your travel products as quickly and efficiently as possible. Please read our shipping policy below for more information about the shipping process.
1. Shipping Method:
- We offer Cash on Delivery as our only payment option, and all shipments are made via trusted third-party delivery services.
- The shipping method and courier service will vary based on your location, but we ensure reliable and timely deliveries.
2. Shipping Time:
- Orders are processed within 1-2 business days after payment confirmation.
- Once your order has been shipped, you will receive an email confirmation with tracking details (if available).
- Delivery times may vary depending on your location. Typically, the delivery time is between 3 to 7 business days from the date of dispatch.
3. Shipping Rates:
- Shipping charges may apply for orders outside of the standard shipping area, and any additional costs will be communicated before you finalize your order.
4. Order Processing:
- Orders placed on weekends or public holidays will be processed on the next business day.
- We do not process or ship orders on weekends or holidays.
5. Delivery Times:
- Standard delivery times are 3 to 7 business days, depending on your location.
- Remote areas may experience slight delays, and delivery times could extend up to 10 business days.
6. Address Accuracy:
- Please ensure that your shipping address is correct and complete to avoid delays or failed deliveries.
- We are not responsible for delays or issues arising from inaccurate or incomplete shipping addresses.
7. Delays and Lost Packages:
- While we make every effort to ensure timely delivery, there may be occasional delays due to weather conditions, carrier issues, or unforeseen circumstances.
- If your package is delayed beyond the estimated delivery time, please contact us at [email protected], and we will assist you in resolving the issue.
- In the unlikely event that your package is lost or damaged in transit, please contact us immediately, and we will work with the courier service to investigate and find a solution.
8. Tracking Your Order:
- After your order is shipped, you will receive a tracking number (if available) so you can track the progress of your delivery.
- If tracking is not available, please contact us for assistance.
9. Contact Us:
If you have any questions or need further assistance regarding shipping, please contact us at:
Email: [email protected]