Return & Refunds Policy

At Janelle Voyages, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we have outlined our return and refund process below.

1. Return Eligibility:

• We accept returns only for defective products or items that were damaged during delivery.
• To be eligible for a return, you must contact us within 7 days of receiving your order.
• The product must be unused, in the original packaging, and in a condition suitable for resale.

2. Return Process:

• If you receive a defective or damaged item, please email us at [email protected] within 7 days of delivery, including:
  
  • Your order number
  • A description of the issue
  • Photographs of the damaged or defective item
• Once we receive your return request, we will guide you through the return process.

3. Refund Process:

• After we confirm that the returned item meets our return criteria, we will issue a refund. As we offer Cash on Delivery payment, any refunds will be processed in the form of cash:
• 4. Non-Returnable Items:

• We do not accept returns for items that are:
  
  • Opened or used
  • Not in their original condition
  • Returned after 7 days from delivery
  • Incorrectly ordered or changed mind items

5. Shipping Costs for Returns:

• In case of defective or damaged products, Janelle Voyages will cover the shipping cost for returning the item.
• If the return is due to personal reasons (change of mind), the customer will be responsible for the return shipping cost.

6. Final Sale Products:

• Some products may be marked as “final sale” and are non-returnable and non-refundable.

7. Contact Us:

For any questions or to initiate a return or refund request, please contact us at:

Email: [email protected]